The CDS system targets the industrialization of operations to serve businesses with more efficient operation in terms of cost and operations. It is long-term, to serve present and future needs. It is a series of dedicated and flexible teams, for several projects. It is built around mutual commitments:
1. Improve the level of service
2. Improve the organization
Accompanying the emergence of the need and the functional/technical/vision of the solution
Development and parameterization of the solution according to the methodology selected and quality tests during and at the end of the realization & management of preventive maintenance, corrective and evolutionary
Support for the deployment of the solution to the problem of poverty. Target environments and knowledge transfer
Being in the state of art through innovation and the day before sectoral
Create and ensure technical and functional coherence in time: mutualization of the developments achieved, which is translated by reduced costs
Team dedicated to issues, fully mobilized on Your problems:
Maintaining Skills on Your Best Applications quality
Small projects benefit from intervention commitments big
applications
Strengthened commitments:
SLAs of intervention
availability of resources
Follow-up of specific KPIs of tickets, to track both invoicing
and quality of intervention:
Number of tickets processed per house
Number of tickets closed and re-opened, number of tickets with
more than X comments, ticket opening times by
Criticality, etc..
Price: harmonization of TJ among all houses and
an overall reduction in volume
Less administrative management and work commitment quick
(not subject to issuance and validation of quotations
administrative)
⇒ Best time to market.
Accurate monitoring of time consumed per household with
adaptation of quarterly billing
It's a simpler organization,
with more commitments from us, for the same budget